As standard, all of our servers come fully managed by us. That's a broad term though, so let's break it down. We cover everything from the initial setup and hardening, to the proactive monitoring and consistent upkeep and management of your server. We literally cover it all; we have little to no limitations to what we will manage.
IPMI gives you the ability to fully control your server for reboots, operating system reloads, consoling the server (KVM) and much more. You can setup alerts, monitor your hardware health, and control all aspects of your server right from this control panel.
Many providers try to cut corners and provide cheap hardware or even desktop grade hardware in order to save money. We don't cut those corners; we provide only the best Supermicro cases, motherboards, and power supplies. In the end, it saves money and headaches to both you and us, so it makes no sense to not use the best hardware!
Do you have a unique server setup you need and don't see on our site? Well, just contact us; in most cases, we will more than likely be able to build exactly what you need!
Our entire network is completely protected by Cisco firewalls that will automatically stop dos and ddos attacks in their tracks and protect you from attacks within our network.
On top of fully managing your server, we also pro-actively monitor your server and all of its services running on it. Should any have as much as a hiccup one of our technicians will login, identify the issue and fix it without any intervention from you.
If you are moving from another provider and worry about the migration process: don't. We will completely take care of setting up your new server with us, migrating all your data, verifying it, and then optimizing and tweaking your server once all traffic is propagating to your new server with us.
Don't take our word for it; listen to what our customers and others have to say about us. Take a look at our testimonials and reviews taken directly from third party sites and forums.
Typically, from the time you order to the time you are able to login to the server, your order is just 1-4 hours away. If you ordered a higher customer server, something we don't have readily available in our stock, it can take longer to setup.
We pride ourselves on the outstanding network we run. Many of our customers have never seen network downtime, and if ever so it's only been for minutes. This is why we are confident in providing a 100% uptime guaranteed network.
You will get a free SSL Certificate worth $149 with every dedicated server you purcahsea from us.
We certainly do, we have both a 99.9% network uptime SLA and also a 2 hour hardware replacement SLA in the event something fails on your server. The 2 hour SLA applies to the time after we have identified what piece of hardware has failed.
You certainly can! Just contact us with the server you want to upgrade to, and we will schedule a time with you to migrate your sites to the new server. You can also "add on" additional hardware, software, and features to your server at any time through your client control panel.
We will manage all aspects of your server. We have very few limitations and really give every request our best effort. Generally, though, we will start off by setting up your server, hardening and configuring it, migrating your sites, performing any requested work and continuing the maintenance it will need through the years to come. To read more about the specifics of whatís included in the management of your server, read our server management page.
Yes! Every server comes with IPMI, which is basically a control panel, routed right to your motherboard, which allows you to manage all aspects of your server as long as it has power. You can do everything from reboots, operating system reloads, KVM and much, much more from Supermicro's IPMI control panel.
We have a 100% network uptime SLA for our dedicated servers and a one-hour hardware replacement SLA. You can see more about credits and compensation here.
Generally, we will have your server online in two-four hours after ordering, if it's a basic server setup of something we already have in stock on our website. If you order a highly customized server, it can take up to three business days in order for us to get the required hardware to build your server.
RAID is a method for storing your data on multiple hard disks and mirroring the information between the drives. If one of your drives should fail, the other drive(s) will keep the server running with no data loss. Some raids offer only data protection, some offer only performance enhancement, and some do both. Below are all the RAIDs we support, explained for you briefly.
RAID-0: This type of RAID uses a method of data storage known as striping. The technology divides the data into pieces, and places each piece on a different drive. For instance, data piece A may be stored on Drive 1, while data piece B goes to Drive 2, C is on Drive 3, and so on. Because the data is divided, RAID-0 offers the top level of performance for disk IO. It is usually used for multimedia applications such as video editing and for situations where data loss is not as much a concern as is speed. Raid-0 does not offer ANY data protection.
RAID-1: This type of RAID uses a method of data storage known as mirroring. Essentially your data is written to two or more drives. Should one fail, your server will continue to run fine and no data will be lost. This method has a slight performance degradation on write speeds since it has to write all of your data to at least two drives. However, it does offer a read performance increase since there are multiple drives to read from.
RAID-5: RAID-5 offers both data protection and performance. It makes enough of the data protected so that, even if a drive fails, it will still be able to recreate and retrieve the information. Offering the best performance with data protection, this solution is ideal for high-performance sites or backup servers where throughput is important. Three disks minimum are required for this.
RAID-10: RAID-10 is really the best of both Raid-0 and Raid-1, as it offers both the best performance and the best data protection. It requires at least four drives, however, up to two drives can fail without any data loss or the server crashing. It also offers the best level of data striping, largely increasing the IO performance and lowering your chance of an IO bottleneck (when your drives canít keep up with the amount of data being read/written).
Of course, what good is a dedicated server if you are not given root ssh access? Many servers block this, in fear of you messing something up and causing them more work. We donít find this fair, and we are more than happy to fix an issue, even if it is at fault to you.
We only require monthly commitments, meaning once you pay for your first month of the server, you are free to leave at any time with no cancellation fees or prior notice, other than putting in a simple cancellation request from your client control panel. However, committing to a longer pay period benefits you with large discounted rates.
We accept all popular credit cards and Paypal. Note that credit card payments go through a thorough fraud check by 2Checkout.com, so we do not proceed with server setups until we get the okay from them.
Are you looking for something we do not have already pre-listed above? Just contact our sales and we will be happy to come up with a custom solution for your needs. We do this for many clients, including high-end VPS farms, cloud setups, load balancing and much more.
We certainly will. Most providers will not manage your server unless you have a popular control panel like cPanel or Plesk, since that is what their technicians are trained to manage. We, on the other hand, will manage your server right from the command line if that is how you need your server setup. Our only exception is a max of five sites, since, after that, it can get very work-intensive.
No. As long as what you are using the server for is legal and abides to United States laws and our TOS & AUP policies, then you can use the server however you please.
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